3 Victoria Rd, Swanage
Dorset, BH19 1LY  |  +44 01929 423088

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© 2018 by Swanage Haven Boutique Guest House

Terms & Conditions | Website Terms & Conditions| Privacy | Environmental Policy | Access Statement 
Swanage Haven , 3 Victoria Rd, Swanage, Dorset, BH19 1LY. Ph: 01929 423088  Email: info@swanagehaven.com

Boutique

Bed & Breakfast 

Guest House

  • Award-winning Rooms

  • Full English Breakfast

  • Some Off Street Parking

  • Free WiFi

  • Stylish

  • Spotlessly Clean

  • Tea & Coffee Making

  • Fitted USB Sockets

  • Silent Fridges

  • Complimentary Towels

  • Exclusively for adults

We believe honesty being the best policy. We've dedicated this page as an easy reference to outline some of the important things you should know. If you have questions please email us.

Swanage Haven Boutique Guest House

 

Service style

 

Our service style is a little different to many other accommodation establishments. We aim to personally greet you on arrival and then usually be available to answer any questions you may have.

Whilst our systems are designed to allow you to arrive, check in, stay and check out with a similar level of 'self service' and simplicity to that used to book your room in the first instance we live on-site so are never far away.

We can't stress it enough, if you have any queries or questions, we are only at the end of the phone, just give us a call on 01929 423088

Booking terms

 

 

Please Book Direct by booking through our own website or by phone on 01929 423088. Booking channels charge commission, this pushes up the overall price of accommodation and they can be inflexible.

Swanage Haven Boutique Rooms reservations will require full payment and are non refundable to be paid at the time of booking. The following payment types are accepted:

  • Visa debit / Delta / Maestro / switch : All NO CHARGE

  • Visa Credit / Mastercard : All NO CHARGE​

 

We reserve the right to change your room. Should this be necessary,We will only ever move you to a room of the same grade or upgrade you free of charge. All rooms are priced on 2 persons sharing a double bed. If additional guests have been staying on the premise we reserve the right to charge £30.00 per guest per night. Children or Pets are not permitted at our accommodation.

 

Cancellation policy

Plans change

We understand plans change. 

  • All bookings are paid in full at time of booking. If rooms are not occupied by the named person please note all extras including damages will be charged to the card used at the time of booking.

  • We do not accept pets or children.

​​

Breakages or damage

 

 

We hope we don't need to call on this policy!

However, just to cover ourselves and make sure that we're all singing from the same song sheet...

  • Any damages must be paid for. Either the cost of repair or, the cost of replacement if the damage is severe the cost of each night lost in revenue will be charged

  • Lost keys will be charged at £25 (Keys are to be left in locked perspex box in reception, no exceptions)

 

All ch​arges will be debited from the card at time of or after booking