All deposits paid at the time of your booking,either via the Internet or telephone are non-refundable. For bookings made within 7 days of the arrival date full payment is taken at time booking, for bookings of one night only full payment is taken and is non refundable. Cancellations must be made at least 7 Days before your arrival date or full payment becomes liable (No Exceptions).
We sadly do not accept amendments to lessen the nights without the full amount being due, or do we transfer bookings to other parties or other dates. All cancellation payments due will be collected from your credit/debit card details given to us at time of booking.
All Therapies booked are non refundable, time is allocated to these appointments The Swanage Haven reserves the right to not refund monies paid.
We are a advertised as an exclusively adult guest house, bookings are made with this in mind, sadly presentation of children on arrival for a booking will result in the booking being cancelled with all monies still liable and collected from the card given at time of booking.
Our Check in is between 5pm - 10pm only. Arriving After Ten pm without prior arrangement could prohibit entry into The Swanage Haven, with all charges still liable and collected from the card given at the time of booking, Check in after 10 pm is by arrangement only and will incur a late fee charge.
For Bookings of more than one room, the cardholder then becomes responsible for all rooms, I.E. Damages, Smoking in room and all unsociable behaviour. Damages will be collected from the credit/ Debit card on file.
We are a totally non-smoking establishment, it is illegal to smoke in a public building and The Swanage Haven reserve the right to eject guests who smoke in rooms. A charge of £50.00 is payable for deep cleaning if smoking is detected in our rooms , if the room is not suitable for the next letting, due to damage or smoke issues, the cost will be born by the responsible card holder, All payments will be collected from the Credit / Debit card on file on or after departure.
Swanage Haven Boutique Guest House , 3 Victoria Rd, Swanage, Dorset, BH19 1LY PH:
01929 423088
